Chances are that you know less about cars than your local mechanic. With auto repair shops, we know people may have doubts regarding the mechanic’s integrity. Fortunately, automotive repair rights do exist in the state of Washington that shield you from unethical practices.
What Are Your Automotive Repair Rights?
Not every state has such a law in place. Washington has the Auto Repair Act, outlined under the official Washington State Office of the Attorney General. Here are some of the provisions.
Estimates: For in-person services where repairs are expected to surpass $100, you are entitled to a written repair estimate. The technician cannot charge you more than 10% above the estimate without your approval.
Invoicing: The invoice must include a description of the service, along with parts provided. The technician must indicate whether each part is new, used, or a rebuild. The invoice must also include the price of each individual part, along with labor fees for installation.
All automotive-related shops must follow these guidelines. This includes collision repair centers, windshield installers, tire repair services, etc.
The Rights of the Auto Shop
The Auto Repair Act goes both ways, meaning it also grants certain protections to the auto service. The repair shop has the right, for example, to put a lien on your vehicle. In other words, they can legally hold your car until you pay your bill.
However, even this right is limited. The technician cannot hold your car if charges exceeded 110% of the written estimate. The same is true if the shop failed to post a sign outlining your customer rights.
We Respect Your Rights
At Jones Automotive Clinic, we operate with integrity. This holds true for all repair types, from residential vehicle servicing to classic car repairs. We will never violate your automotive repair rights because we value your trust and patronage.
Trustworthy Automotive Repairs
Serving Customers in Tacoma, Sumner, Lake Tapps, Auburn, Federal Way, Des Moines, Gig Harbor, University Place, Fircrest and Ruston